Process improvement courses can help you learn techniques like Lean, Six Sigma, and root cause analysis, along with process mapping and performance metrics. You can build skills in identifying inefficiencies, implementing change, and fostering a culture of continuous improvement. Many courses introduce tools such as flowcharts, value stream mapping, and statistical software, which support the application of these skills in practical work, enabling you to streamline operations and enhance productivity.

Skills you'll gain: Setting Appointments, Calendar Management, Time Management, Scheduling, Microsoft 365, Microsoft Outlook, Productivity, Microsoft Teams, Business Process Automation, Administrative Support, Automation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Miro AI, Generative AI Agents, Responsible AI, AI Product Strategy, Generative AI, No-Code Development, ChatGPT, Workflow Management, Email Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Personalized Service, AI Enablement, Customer and Client Support, AI Workflows, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Sustainable Business, Sales Territory Management, Corporate Sustainability, Solution Selling, Sales, Sales Strategy, Customer Relationship Building, Sales Process, Sales Prospecting, Market Opportunities, Information Technology, Technology Strategies, Business Acumen, Customer Relationship Management, AI Product Strategy, Complex Problem Solving, Business Relationship Management
Beginner · Course · 1 - 4 Weeks

Politecnico di Milano
Skills you'll gain: Pedagogy, Instructional Design, Innovation, Education Software and Technology, Learning Theory, Creativity, Critical Thinking, Problem Solving
Beginner · Course · 1 - 4 Weeks
Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Test Script Development, Performance Testing, Test Tools, Test Data, Scripting, Distributed Computing, Software Installation, System Monitoring, Servers
Intermediate · Course · 3 - 6 Months

University of Illinois Urbana-Champaign
Skills you'll gain: Detail Oriented, Follow Through, Analytical Testing
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Stakeholder Analysis, Decision Making, Innovation, Strategic Decision-Making, New Product Development, User Research, Organizational Strategy, Health Care Procedure and Regulation, Health Technology, Problem Solving, Process Analysis, Planning, Return On Investment
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: HTML and CSS, Responsive Web Design, Web Design, User Experience Design, Usability, User Centered Design, User Interface (UI) Design, Persona (User Experience), Adobe Photoshop, Figma (Design Software)
Intermediate · Guided Project · Less Than 2 Hours

Banco Interamericano de Desarrollo
Skills you'll gain: Risk Management, Governance, Project Risk Management, Risk Analysis, Feasibility Studies, Performance Metric, Project Design, Decision Making, Climate Change Adaptation, Cost Benefit Analysis, Prioritization, Economic Development, Public Policies
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: UI Components, Web Components, Responsive Web Design, Application Deployment, Database Management, Databases, Web Design and Development, JavaScript Frameworks, Web Development Tools, Authentications, Application Development, Email Automation, Restful API, Web Design, Front-End Web Development, OpenAI API, TypeScript, Payment Systems, Cascading Style Sheets (CSS), User Interface (UI)
Intermediate · Specialization · 1 - 3 Months

Skills you'll gain: User Interface (UI) Design, Usability, User Experience Design, Web Design, UI Components, Wireframing, Prototyping, Mockups, Data Sharing, AI Workflows
Beginner · Guided Project · Less Than 2 Hours