IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Trustworthiness, Team Building, Team Management, Team Collaboration, Team Oriented, Team Leadership, Rapport Building, Teamwork, Honesty, Relationship Building, Empathy, Professional Development, People Development, Storytelling, Mindfulness
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Operating System Administration, IT Security Architecture, TCP/IP, Systems Administration, Network Troubleshooting, File Systems, IT Infrastructure, OSI Models, Cybersecurity, Cyber Attacks, Network Security, Network Protocols, Microsoft Windows, Computer Networking, Operating Systems, Lightweight Directory Access Protocols, Technical Support, Technical Support and Services, End User Training and Support, Computer Hardware
Beginner · Professional Certificate · 3 - 6 Months

University of Minnesota
Skills you'll gain: IT Management, Technology Strategies, Change Management, Information Technology, Portfolio Management, Governance, Project Portfolio Management, Investment Management, System Implementation, Resource Allocation, Return On Investment, Risk Analysis, Financial Analysis, Cost Benefit Analysis, Risk Management, Resource Consumption Accounting, Decision Making
Beginner · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI, Generative AI Agents, Standard Operating Procedure, ChatGPT, Customer Support, LLM Application, AI literacy, Product Support, Customer Service, Procedure Development, Model Evaluation, Customer Analysis, Responsible AI, AI Workflows, Artificial Intelligence and Machine Learning (AI/ML), AI Integrations, Augmented and Virtual Reality (AR/VR), Machine Learning
Intermediate · Specialization · 1 - 3 Months

Coursera
Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Multimodal Prompts, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Customer Service, Product Support, Operational Efficiency, Automation
Beginner · Course · 1 - 4 Weeks

University of Pittsburgh
Skills you'll gain: Educational Materials, Web Content Accessibility Guidelines, Disabilities, Education and Training, Adaptive Equipment, Instructional Design, Education Software and Technology, Case Studies, Diversity Training, Student Support and Services, Student Services, Diversity Awareness, Higher Education, Diversity Equity and Inclusion Initiatives
Mixed · Course · 1 - 4 Weeks

Rice University
Skills you'll gain: Human Musculoskeletal System, Anatomy, Orthopedics, Kinesiology, Medical Terminology, Physiology
Intermediate · Course · 1 - 3 Months

Skills you'll gain: User Story, Software Development Life Cycle, Software Architecture, Sprint Retrospectives, Agile Software Development, Kanban Principles, DevOps, Backlogs, Full-Stack Web Development, Software Design, Risk Analysis, Scrum (Software Development), Information Technology, Computer Hardware, Agile Methodology, Agile Project Management, Team Building, Risk Management, Leadership, Communication
Beginner · Professional Certificate · 3 - 6 Months

Fortinet, Inc.
Skills you'll gain: Network Support, Network Troubleshooting, Firewall, Network Monitoring, Technical Support and Services, Network Security, Virtual Private Networks (VPN), Lightweight Directory Access Protocols, System Monitoring, Authentications, Performance Tuning, Security Software, System Configuration, Cybersecurity, Memory Management, Malware Protection
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Operating System Administration, IT Service Management, Cloud Computing, Governance Risk Management and Compliance, Information Technology Infrastructure Library, Malware Protection, Networking Hardware, Service Management, Identity and Access Management, Linux, Linux Commands, Incident Response, Network Security, Cybersecurity, TCP/IP, Linux Administration, Network Protocols, Cloud Computing Architecture, Computer Security Incident Management, Cyber Attacks
Beginner · Specialization · 3 - 6 Months
University of Glasgow
Skills you'll gain: Model Evaluation, Data Ethics, Federated Learning, Responsible AI, AI Security, Medical Privacy, Decision Intelligence, Machine Learning, Statistical Machine Learning, Decision Support Systems, Machine Learning Methods, Predictive Modeling, Healthcare Ethics, Information Privacy, Health Equity, Deep Learning, Data Loss Prevention, Human Centered Design
Intermediate · Course · 1 - 4 Weeks

University of Virginia
Skills you'll gain: IT Management, Technology Strategies, Information Technology, Business Strategy, Cyber Risk, Cyber Security Strategy, Design Thinking, Process Design, AI Enablement, Large Language Modeling, Threat Management, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Technical Communication, Customer experience improvement
Beginner · Course · 1 - 4 Weeks