IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.
University of Rochester
Skills you'll gain: Market Dynamics, Supply And Demand, Economics, Policty Analysis, Research, and Development, Price Negotiation, Public Policies, Market Analysis, Competitive Analysis, Consumer Behaviour, Strategic Thinking
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: File Management, Microsoft Office, Version Control, Document Management, Data Sharing, Cloud Storage, Data Storage, Data Loss Prevention
Beginner · Guided Project · Less Than 2 Hours

University of California, Irvine
Skills you'll gain: Salesforce, Data Security, Customer Relationship Management (CRM) Software, Customer Engagement, Role-Based Access Control (RBAC), Customer Service, Data Maintenance, Business Reporting, Data Management, Workflow Management, Data Integrity, Process Design, Lead Generation, Business Process Automation, Cloud Computing, Automation, Mobile Security
Beginner · Course · 1 - 4 Weeks

The University of Notre Dame
Skills you'll gain: Negotiation, Leadership Development, Change Management, Leadership, Strategic Leadership, Organizational Leadership, Business Ethics, Business Leadership, Critical Thinking and Problem Solving, Leadership and Management, Emotional Intelligence, Ethical Standards And Conduct, Industrial and Organizational Psychology, Self-Awareness
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Copilot, Microsoft Outlook, Microsoft Teams, Email Automation, Microsoft 365, Collaborative Software, Productivity Software, Meeting Facilitation, Prompt Engineering, Proposal Development, Calendar Management, Business Correspondence, Microsoft Word, Workflow Management
Beginner · Course · 1 - 3 Months

Pearson
Skills you'll gain: Virtual Local Area Network (VLAN), Network Security, Network Troubleshooting, Dynamic Host Configuration Protocol (DHCP), Network Architecture, TCP/IP, Routing Protocols, Network Switches, Network Routing, Open Shortest Path First (OSPF), Wireless Networks, Ansible, General Networking, Network Infrastructure, Software-Defined Networking, Computer Networking, OSI Models, Local Area Networks, Network Planning And Design, Virtual Private Networks (VPN)
Beginner · Specialization · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Physics, Physical Science, Materials science, Chemistry, Energy and Utilities, Advanced Mathematics, Mathematical Modeling, electromagnetics, Applied Mathematics, Calculus
Beginner · Specialization · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Systems Thinking, Surveys, Innovation, Simulations, Forecasting, Contingency Planning, Strategic Thinking, Simulation and Simulation Software, Process Flow Diagrams, Project Design, Systems Analysis, Corporate Strategy, Strategic Decision-Making, Business Planning, Complex Problem Solving, Business Strategy, Organizational Strategy, Analysis, Diagram Design, Verbal Communication Skills
Intermediate · Specialization · 3 - 6 Months

University of Maryland, College Park
Skills you'll gain: Emerging Technologies, Technology Strategies, Media and Communications, Electronic Media, Business Technologies, Digital Transformation, Business Transformation, Social Media, Innovation, Organizational Change, Competitive Analysis, Case Studies, E-Commerce, Business Strategy
Beginner · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Looker (Software), Collaborative Software, Database Administration, Identity and Access Management, Dashboard, Management Reporting, Customer Support, Business Reporting, Technical Support, Scheduling, Data Integration, Auditing
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Substance Abuse, Pain Management, Medical Prescription, Patient Education And Counseling, Pharmacology, Pharmacy, Pharmaceuticals, Chronic Diseases, Epidemiology, Medication Therapy Management, Mental and Behavioral Health, Health Policy, Engineering Design Process, Community Health, Public Health, Trend Analysis
Beginner · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Stakeholder Communications, Target Audience, Communication Planning, Professional Development, Strategic Communication, Communication Strategies, Communication, Project Management, Stakeholder Engagement, Constructive Feedback, Team Building, Stakeholder Analysis, Storytelling
Beginner · Course · 1 - 3 Months