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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,144 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required....

Top reviews

AA

Mar 18, 2018

Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.

EM

Sep 9, 2024

In my opinion It's a very interesting and useful course. I liked the way it was structured, it was very clear, they gave good examples.

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76 - 100 of 291 Reviews for Conflict Resolution Skills

By Prashant K

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Aug 26, 2021

Course is very practical ,designed to connect with real life events of corporate.

By Scheherazade T

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Jul 25, 2017

Great course. Provides good information on setting up positive conflict meetings.

By Bryce C

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Feb 24, 2018

Great, direct information to work through conflict in a level-headed manner.

By Ingrid W

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Feb 2, 2019

To the point but still varied with good examples and interesting interviews

By Safaa J

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Jul 17, 2016

Just great. Leads to emotionnal intelligence too.

The professor is awsome !!

By Viviana

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Jul 18, 2017

Excelente! Muy útiles herramientas para resolver problemas del día a día!

By Kushal P

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Jan 21, 2023

Well-done content, and great lectures. I thoroughly enjoyed the course.

By Maria J

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Oct 1, 2020

You'll love the case studies, and the teacher is a really cool woman!

By Fabio M R

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Feb 26, 2018

Very nice course and good subjects, that for sure will be apply daily

By Carisa C

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Aug 7, 2016

Effective presentation of conflict resolution ideas and challenges.

By Alberto W

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Nov 16, 2015

great course, a good introduction to the subject.

easy to understand

By Constance J N

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Feb 9, 2016

I really like learning this material, and it helps everyday life.

By Gelo R

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Apr 4, 2017

A really good course

It help me achieve all the skills needed to

By Malak E

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Feb 28, 2017

It was a good course so informative and simple to understand

By Dr V K R N D o P K

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Oct 1, 2020

This course helped me to build on my communication skills

By Liu Y

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Jan 2, 2018

Thanks not only for career but also for all of our lives

By Sofia B

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Oct 10, 2015

it makes an strongly initial to conflict resolution!!

By Mark R

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Oct 1, 2022

an interesting introduction to resolving conflicts

By Abhishek T

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May 1, 2020

The content was helpful to understand the concepts.

By Ashik B

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Jun 9, 2025

Very Good course, detailed and easy to understand

By Julia F

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Apr 23, 2018

I enjoyed the course and found it very helpful.

By José d J D l C G

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Feb 10, 2016

Excellent course and teacher. Congratulations!!

By Ossama Z

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Jan 27, 2016

This is a very useful and comprehensive course.

By Pham T N C

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Feb 17, 2024

This course is very interesting and meaningful

By Joshua S

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Nov 17, 2023

I enjoyed learning about conflict resolution.