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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,144 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required....

Top reviews

AA

Mar 18, 2018

Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.

EM

Sep 9, 2024

In my opinion It's a very interesting and useful course. I liked the way it was structured, it was very clear, they gave good examples.

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151 - 175 of 291 Reviews for Conflict Resolution Skills

By Joseph V J

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Mar 15, 2024

Really Loved it

By Prasad M

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Nov 22, 2022

Nice Experience

By Samantha H

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Aug 18, 2021

enjoyed course!

By chris d

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Jun 6, 2023

Great examples

By DR. D N R

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May 20, 2020

Great learning

By Manoj K

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May 8, 2020

Good Describe.

By KARPOUZOU V

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Jul 24, 2024

Very helpfull

By Mohammad A

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May 28, 2024

A Good Course

By Sameer M

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Apr 18, 2022

Great couse .

By Gizem K

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Nov 9, 2021

war sehr gut

By rajon s

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Jan 19, 2021

Great Effort!

By Sarah R

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Jun 1, 2017

Great Course!

By Edwina F

•

Jun 1, 2016

Really useful

By NARENDRA S T

•

Nov 3, 2025

nice clarity

By Vimalesh R

•

Jul 22, 2025

Great course

By Sachin D

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Nov 2, 2022

Great course

By Vishnupriya S

•

May 27, 2020

Good Course.

By Ishaku M

•

Oct 21, 2016

great course

By megha d

•

Jul 14, 2020

good course

By Arun J P

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Jul 6, 2020

nice course

By YOUNES M

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May 28, 2020

Thank you !

By Chanh N N

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Jan 21, 2025

good skill

By Fernando G

•

Oct 30, 2024

Exceletene

By Sandeep S

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Jun 14, 2020

Excellent!

By JhoryAnne N

•

Dec 6, 2015

Thank you.