More than 1 million IT professionals have built their IT careers on the CompTIA A+ certification (CompTIA). This Core 1 – Hardware and Network Troubleshooting course from IBM comprehensively prepares you for the first of the two exams required to earn this industry certification employers look for.
Core 1: Hardware and Network Troubleshooting
Core 1: Hardware and Network Troubleshooting
This course is part of Preparation for CompTIA A+ Certification Specialization
Instructors: IBM Skills Network Team
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200 reviews
Advanced level
Recommended experience
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
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What you'll learn
Understand laptop components and accessories and how to apply troubleshooting methods to laptops, mobile devices, and video and resolution issues
Explore networking infrastructures and describe storage device options, identify network troubleshooting tools, and troubleshoot storage issues
Learn about motherboard components and CPU types, configure BIOS settings, summarize power supply basics, and troubleshoot these items
Identify printer types, components, and settings and troubleshoot basic, advanced, laser, and impact printer issues
Skills you'll gain
- Information Technology
- Network Administration
- Network Troubleshooting
- End User Training and Support
- Configuration Management
- System Configuration
- Data Storage
- System Support
- Network Infrastructure
- Computer Networking
- General Networking
- Technical Support
- Networking Hardware
- Hardware Troubleshooting
- Software-Defined Networking
- Computer Hardware
- Technical Support and Services
- Peripheral Devices
- Skills section collapsed. Showing 8 of 18 skills.
Details to know
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Assessments
17 assignments
Taught in English
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This course is part of the Preparation for CompTIA A+ Certification Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 5 modules in this course
In this module, you will learn the foundations of troubleshooting laptops and other mobile devices. Lesson 1 introduces you to the basic components of a laptop and how to identify, install, and configure them. You will also learn about storage drives, backlights, displays, digitizers, docking stations, shortcut keys, and Bluetooth and Wi-Fi accessories. The lesson also covers mobile device security as well as battery and power management. In Lesson 2, you will learn how to resolve common issues with laptops and mobile devices, including battery failures, screen resolution and refresh rate problems, and Wi-Fi connectivity. Lastly, you will learn how to identify and troubleshoot video and resolution issues using visual enhancement tools in a simulated Windows Server lab environment.
What's included
9 videos3 readings3 assignments2 app items6 plugins
In this module, you will learn about networking, storage, and virtualization technologies, as well as how to troubleshoot them. Lesson 1 introduces common types of networks and storage devices, including networking infrastructure, wireless connectivity, software-defined networking, and network-hosted services. You will also explore storage devices, RAID configurations, and virtualization concepts, including cloud computing and virtual machine environments. Lesson 2 walks you through essential troubleshooting tools and techniques. You will learn how to use diagnostic utilities to resolve network connectivity issues, perform advanced troubleshooting, and identify and repair problems with storage devices.
What's included
11 videos3 readings4 assignments2 app items5 plugins
In this module, you will learn about internal computer components and how to troubleshoot them. Lesson 1 introduces key internal components and foundational terminology. You'll explore motherboard architecture, BIOS configuration, CPU installation and cooling methods, and the basics of power supply. This lesson includes videos, readings, and a hands-on lab to help you identify internal connector types and determine power supply needs. Lesson 2 focuses on troubleshooting techniques for internal components. You'll learn how to diagnose issues with motherboards, RAM, CPUs, and power supplies using video walkthroughs and a crash code identification lab.
What's included
8 videos2 readings3 assignments5 plugins
In this module, you will learn about multifunction devices and printers, as well as how to maintain and troubleshoot them. Lesson 1 covers various types of printers, their settings, components, and maintenance procedures. You will learn about multifunction devices, inkjet, thermal, and 3D printers. Lesson 2 will explain how to troubleshoot basic and advanced printer issues, including those related to laser printers and impact printers. It will teach you how to identify issues with and maintain laser and impact printers.
What's included
7 videos2 readings3 assignments4 plugins
In this module, you will test your knowledge and the skills you've acquired in this course. You will complete a final project that provides an opportunity to apply your technical troubleshooting skills by examining three realistic scenarios simulating common issues that might arise in a Helpdesk setting. This module includes a 20-question, graded final examination that focuses on the course content. The assessment addresses topics such as identifying, installing, configuring, maintaining, and troubleshooting hardware, including computers, printers, storage devices, mobile devices, multi-function devices, and networking devices.
What's included
2 readings4 assignments3 app items5 plugins
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RS
Reviewed on Apr 28, 2024
VERY GOOD INFO ON THE SUBJECT,LEARN WHAT I WANTED AND DIDN'T GET ME BORED
PC
Reviewed on Oct 22, 2024
Very detailed and I love the quizes for memory retention. Suggest to add more quizes
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Reviewed on Dec 16, 2023
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Frequently asked questions
CompTIA A+ is a globally recognized, vendor-neutral IT certification that validates foundational skills in hardware, networking, operating systems, security, and troubleshooting. It is widely used by employers to assess readiness for entry-level IT support roles.
This course aligns with CompTIA A+ Core 1 objectives and focuses on essential hardware and networking concepts, helping learners build the knowledge and practical skills tested on the exam.
This course is ideal for individuals starting an IT career, career changers, students, or professionals who want to strengthen their technical support and troubleshooting skills.
More questions
Financial aid available,