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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.5
stars
2,836 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

JS

Mar 6, 2016

very objective and hands on structure. Excellent for working executive as well, gives a hands on refresher with the help of best and latest on the subject. very concise and focused.

SD

May 16, 2020

A very short and interesting course track to understand the basic of operations management if you do not want to go in depth. The concepts are explained well in a very simplistic manner.

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351 - 375 of 650 Reviews for Introduction to Operations Management

By Terrence L

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Mar 29, 2018

Great Course, I love it !!

By Douglas T

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Feb 16, 2018

Excellent balanced course.

By Delbeau M

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Feb 13, 2016

great course very pleasant

By sunil

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Jan 12, 2016

Great learning experience!

By BASIREDDY A R

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Jul 26, 2024

very nice and informative

By Tianchu Y

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Jul 3, 2017

The subway example works!

By Vinayak S

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Jul 16, 2017

One of the best course!!

By Osman V

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Dec 9, 2018

muy completo..excelente

By Sarang

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Oct 8, 2018

Very good explanations!

By Yi X

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Jan 10, 2016

Expect to be more vivid

By IRFAN S

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Mar 25, 2017

One of the best course

By Alexandre I A

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Aug 18, 2016

Muito Bom ! Recomendo!

By Benyamin S

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Aug 22, 2025

it was really helpful

By Emad B A

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May 5, 2016

It is awesome course.

By 魏楚时

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Jan 19, 2016

非常好，课程通过的比较顺利，老师讲的很明白

By Khelifa M

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Jan 7, 2016

Think you great job

By Timur A

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Feb 2, 2021

I liked this course!

By Rohan P

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Jun 13, 2020

Provide more videos

By Quoc-Anh V

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Jul 12, 2019

Hard but worth it.

By Abdelrahman M A

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May 19, 2016

awesome instructor

By Prashant B M

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Dec 24, 2025

It is good course

By Filippo C

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Oct 3, 2024

Very good course!

By Adrian A

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Dec 16, 2022

Good but is hard!

By Hugo M V

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Apr 16, 2020

Excellent content