Build essential communication and relationship-building skills to lead high-performing teams and strengthen professional relationships. Designed for managers, this course helps you communicate clearly across verbal, written, and digital channels, build trust through active listening and empathy, and adapt your communication style to different personalities and situations.

You’ll learn how to identify diverse communication styles, navigate personality differences, and manage difficult conversations and workplace conflict while maintaining trust and psychological safety. Organizational consultants with expertise in work psychology share research-backed communication and leadership practices to help you succeed as a manager. Through demonstrations, you’ll practice transforming unclear messages into professional communications and explore real-world examples of effective active listening. Interactive, scenario-based activities give you opportunities to practice navigating tension, managing conflict, and building trust in a safe environment. By completing the course, you’ll feel more confident communicating with clarity and empathy, navigating challenging conversations, and building the strong professional relationships needed for effective leadership.