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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,639 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

DE

Dec 17, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

AW

Sep 20, 2022

A​ good way to get started in understanding the culture of Salesforce, the many uses of the software, and the vernacular related to both the software and sales.

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251 - 275 of 326 Reviews for Sales and CRM Overview

By Marva H

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Jun 7, 2022

Somethings where easier said than done, but i learned alot

By Dharmesh T R

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Dec 2, 2021

The course is very detailed and have the quality material.

By Sorine M

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Sep 25, 2024

Très instructif et bien pour comprendre les enjeux du CRM

By carissa l

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Oct 30, 2024

Good Information, good for beginners, good practice labs

By Meghana M

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Aug 9, 2022

Thank you for the wonderful Experience of Salesforce.

By Lyza L

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Jul 9, 2023

Ran into issues with verifying my first badge

By Mahmoud M M E

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Jul 14, 2021

Course is good but too much repeated info...

By Nsemeke A

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Dec 14, 2023

The course opened my eyes to great tools.

By Agnes L

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Dec 21, 2021

overal ok, problems with plug in links.

By PRAVEEN K

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Dec 29, 2021

enjoyed learning in trailhead and here

By Ikechi Q c

•

Mar 24, 2025

Great knowledge gain from this course

By MATAMBA M A I V

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Feb 19, 2024

Très bon cours simple et compréhensif

By Nataly L

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May 21, 2023

Easy to follow and understand.

By RAVI K 2

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Feb 5, 2025

its helpful foe everyone

By Oluwapelumi A

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Dec 8, 2023

It was enlightening

By Amulya M

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Dec 17, 2022

REALLY INFORMATIVE

By mohamed s

•

Aug 30, 2023

very theoretical

By Caterina R

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Jun 25, 2022

Nice course!

By Deleted A

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Oct 23, 2024

Me encanto

By Rajprasad H C

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Sep 18, 2023

Excellent.

By Gandluru V S r

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Oct 27, 2021

very good

By Abraham D R

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Mar 27, 2026

.

By Alisha S

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Oct 2, 2025

.

By Philip L

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Dec 13, 2021

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By Hakim N

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Aug 8, 2023

The course is excellent for Salesforce beginners, with helpful instructors and easy-to-follow study materials. However, there is a long-standing issue with badge verification, which requires learners to verify their Trailhead badges after completing trails. Personally, it took me two weeks to get all badges verified by Coursera. Expect 1-2 weeks delays to complete the course. Overall, this is a good course if you are a paid learner and willing to wait.