Este curso é o primeiro de uma série que visa a sua preparação para uma função de especialista de apoio técnico de TI de nível básico. Neste curso, ser-lhe-á apresentado o mundo das TI (Tecnologias de Informação). Vai descobrir as diferentes facetas das Tecnologias de Informação, como o hardware informático, a Internet, o software informático, a resolução de problemas e o serviço de apoio ao cliente. Vamos analisar como é que pode ser realizada uma entrevista técnica e fornecer sugestões sobre a melhor forma de se preparar para uma. Este curso aborda uma grande variedade de tópicos relacionados com as TI que são concebidos para lhe dar uma vista geral do que esperar deste programa de certificação.
Princípios básicos de apoio técnico
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Princípios básicos de apoio técnico
This course is part of Apoio Técnico de TI da Google Professional Certificate
Instructor: Google Career Certificates
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175 reviews
Beginner level
No prior experience required
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
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Skills you'll gain
- Technical Support and Services
- Hardware Troubleshooting
- Desktop Support
- Help Desk Support
- Computer Networking
- Hardware Architecture
- Information Technology
- Software Installation
- General Networking
- Package and Software Management
- Technical Support
- Computer Architecture
- End User Training and Support
- Computer Hardware
- Computer Systems
Tools you'll learn
Details to know
Shareable certificate
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Assessments
18 assignments
Taught in Portuguese (Portugal)
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This course is part of the Apoio Técnico de TI da Google Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Google
There are 6 modules in this course
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Instructor
Instructor ratings
(31 ratings)Offered by
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University of Virginia
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Real Madrid Graduate School Universidad Europea
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JM
Reviewed on Apr 8, 2022
Excelente curso introdutório. Você terá uma base sólida sobre os temas mais importantes que um profissional em suporte de TI deverá ter para o mercado de trabalho.
CL
Reviewed on Sep 7, 2022
Curso muito informativo e fácil de entender. Material muito completo para uma fase inicial, onde o importante é entender a profissão e o objeto de trabalho.
JD
Reviewed on Apr 6, 2022
Curso simplismente maravilhoso, tematica incrivel ,conteudo unico e professores extremamentes habilidosos.
