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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,092 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

BV

Jun 26, 2022

This course is very usefull and i learnt so many things from this course. A special thanks to Coursera team to make me learn the course and providing the courses in a effecient manner.

DC

Jan 5, 2021

I liked so much this course. The examples were so good to connect the concept and the real scenarios. Soft skill are so important and I'll use it to increase my communication with my colleagues.

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176 - 200 of 534 Reviews for Improving Communication Skills

By Tuhin C

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Jan 28, 2018

Easy to understand, amazing content but so hard to imbibe. I will come back and re do this course

By Kevin G

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Jul 25, 2017

Definitely something new here for everyone to learn. We can all improve our communication skills.

By Adaji S

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Apr 30, 2020

I am delighted to have completed this course, I must say, this was truly enriching and educative

By Karel S

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Apr 24, 2020

I loved the experience with this course. I enjoyed doing it. The professor was absolutely great.

By Tinsae .

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Feb 5, 2021

I enjoyed it very much and I learned a lot from it. The examples were very helpful. Thank you!

By Adriana H

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Feb 19, 2020

I am learning so much in this course. I appreciate the opportunity from my company to attend.

By Ajorundon O

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Jan 31, 2020

Good course for everyday and professional communication skills that yields favourable results

By Fernando A T L

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Jul 9, 2018

Excelente curso, temas muy interesantes, muy bien explicados, con muchos ejemplos muy claros.

By RADHA K

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Dec 11, 2025

This course gave me the exposure of how to communicate and what are the things which matter

By Aya S

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Apr 30, 2022

very helpful and informative, it's a must to enroll in this course. thanks for your efforts

By Anton L

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Feb 17, 2021

Thanks to Prof. Schweitzer, this was one of the best courses I have ever been able to take.

By Long P

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Nov 25, 2020

Very interesting course and has given some insight to different views on the topics covered

By Andrew J P

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May 15, 2017

Great course for anyone looking to learn about and improve their own communication skills

By Massi

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Jun 16, 2023

Great course! Very well presented. I absolutely loved the content and enjoyed taking it.

By Carla A G

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Dec 3, 2019

Exceptional to understand some patterns among rivals and to improve communication skills

By Josi M

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May 28, 2020

Liked the way the professor gave great examples and provided an in-depth understanding.

By krish R

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Mar 24, 2020

this course was really fun and got a clear understanding about effective communication

By Lluís G

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Apr 24, 2024

Very useful, with many real life examples that help understanding the explanations.

By Lise Y

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Aug 2, 2018

Great information here delivered in a direct and easily absorbed format. Thank you!

By Maddy M

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Nov 3, 2021

Amazing course. Learned many things about Communication and Personal Development.

By Rajeev V

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Jun 4, 2020

Great contents. Well presented. Easy examples but well connecting to the subject.

By Avik C

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May 9, 2021

This is a very good course covering many areas, which we don't generally think.

By Marta E d S M R

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Aug 27, 2018

This course is very good for people that what to improve the negociation skills

By Christos S

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Mar 31, 2018

Great course on soft skills that are very important to have in an organization!

By Chioma A

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Sep 4, 2020

The course is very insightful and very relevant. I really enjoyed the course.