Commercial Skills: Negotiation, Sales, Customer service

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Commercial Skills: Negotiation, Sales, Customer service

This course is part of Essential Professional Skills: Complete Guide Specialization

Instructor: Chris Croft

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4 modules

Gain insight into a topic and learn the fundamentals.

8 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

8 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Build practical skills in negotiation, sales, customer service, and networking that can be applied immediately in real business situations.
Communicate more confidently, strengthen professional relationships, and improve your ability to influence outcomes and create value.

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This course is part of the Essential Professional Skills: Complete Guide Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

Strong commercial skills are essential for succeeding at all stages of your career. This course is taught by world renowned business trainer Chris Croft, and is delivered through short, bite-sized videos packed with practical techniques. This engaging course brings together four of the most important commercial skill sets: negotiation, sales, customer service, and networking - and is designed to be applied immediately in your workplace

Learners will discover how to negotiate more effectively, build stronger customer relationships, improve sales conversations, and develop valuable professional networks. The focus throughout is on practical action rather than theory. Each module provides clear, proven methods that help participants communicate with greater confidence, influence outcomes positively, and achieve better results in their day-to-day roles. Perfect for those looking to improve customer interactions, increase sales effectiveness, strengthen business relationships, or become a more confident negotiator, this course is a toolkit of essential commercial skills that can be used immediately. Ideal for professionals at all levels who want to improve their commercial impact and contribute more effectively to business success.

What's included

10 videos7 readings2 assignments

10 videosTotal 15 minutes

Why Most People Fail to Negotiate (And How to Start Asking for More)1 minute
Beyond Yes or No: Finding Better Outcomes Through Negotiation1 minute
Your Walk-Away Point: The Most Important Rule in Negotiation1 minute
How to Prepare for a Negotiation Like a Professional1 minute
The Power of Plan B: Your Greatest Source of Negotiating Strength1 minute
Opening Offers: How to Anchor the Negotiation in Your Favour2 minutes
The Flinch2 minutes
How to Make Concessions Without Giving Away Value2 minutes
The "If You... Then I..." Formula for Better Deals2 minutes
How to Recognize and Defend Against Last-Minute Requests2 minutes

7 readingsTotal 70 minutes

Why are Negotiation Skills Important?10 minutes
What is a win-win negotiation?10 minutes
How to get a list of your negotiation tradeables10 minutes
The negotiating sweet spot10 minutes
My views on anchoring10 minutes
How the Flinch works10 minutes
Instant guide to negotiation10 minutes

2 assignmentsTotal 60 minutes

Recapping your learning30 minutes
Negotiation30 minutes

What's included

12 videos6 readings2 assignments

12 videosTotal 20 minutes

The real objective of selling1 minute
Why people Buy2 minutes
Finding common ground1 minute
How a sale is decided in the first 10 seconds2 minutes
How to be a great listener1 minute
Adjusting to different types of customer3 minutes
How to identify and build needs1 minute
Features vs Benefits2 minutes
Handling objecting by Peeling the Onion2 minutes
Handling objections by FFF2 minutes
What is your favourite Close?2 minutes
The secret to future sales1 minute

6 readingsTotal 60 minutes

The only three reasons you lose the sale10 minutes
5 Listening Skills That Will Improve All of Your Relationships10 minutes
Understanding Features and Benefits in detail10 minutes
Using Features and Benefits in real life10 minutes
Not obvious about Selling10 minutes
Instant guide to selling10 minutes

2 assignmentsTotal 60 minutes

Untitled30 minutes
What have you learnt about Sales?30 minutes

What's included

10 videos6 readings1 assignment

10 videosTotal 17 minutes

Why Customer Service Matters1 minute
Prevent Customer Loss2 minutes
Build Reliability1 minute
Positive Customer Experiences1 minute
The Hidden Cost of Unhappy Customers2 minutes
Delight Customers1 minute
Improving Customer Experience3 minutes
Survey Customers to Improve Service Quality2 minutes
Build Customer Service into Recruitment and Culture2 minutes
Mystery Shopping2 minutes

6 readingsTotal 60 minutes

The value of customer retention10 minutes
Designing your email footer10 minutes
The statistics of unhappy customers10 minutes
Calculating queue lengths10 minutes
Working at full capacity10 minutes
Surveying your customers10 minutes

1 assignmentTotal 30 minutes

Review your customer service level30 minutes

What's included

10 videos2 readings2 assignments

10 videosTotal 9 minutes

Having a smart appearance1 minute
What time should you arrive?0 minutes
Is it OK to eat or drink?1 minute
Try to meet everyone1 minute
How to take notes effectively1 minute
What is your approach line?1 minute
Designing your Elevator Pitch1 minute
It's all about THEM1 minute
How to maximise your time1 minute
Keeping in contact afterwards1 minute

2 readingsTotal 20 minutes

Business Networking – Tips, Tricks, and Techniques10 minutes
10 practical tips10 minutes

2 assignmentsTotal 60 minutes

Finessing your elevator pitch30 minutes
Networking30 minutes

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Instructor

Chris Croft

Chris Croft Training

16 Courses1,714 learners

Offered by

Chris Croft Training

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