Problem Solving, Decision Making, and Creativity

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Problem Solving, Decision Making, and Creativity

This course is part of Essential Professional Skills: Complete Guide Specialization

Instructor: Chris Croft

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3 modules

Gain insight into a topic and learn the fundamentals.

3 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

3 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Apply practical techniques to generate creative ideas, solve problems systematically, and overcome common barriers to innovation.
Make better decisions by evaluating options objectively, managing risk, identifying root causes, and using proven decision-making frameworks.

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This course is part of the Essential Professional Skills: Complete Guide Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

Taught by business skills expert Chris Croft, this practical and fast-paced course is designed around short, highly actionable lessons that each focus on a single technique. The course covers three essential areas: Creativity, Problem Solving, and Decision Making. Learners will discover practical methods for generating ideas, overcoming creative blocks, identifying root causes, evaluating options, managing risk, and making better decisions even in complex situations.

The ability to solve problems, make good decisions, and think creatively is one of the most valuable skill sets in business. Whether you're leading a team, managing projects, running a business, or simply looking to improve your effectiveness, these skills help you tackle challenges with confidence. The focus throughout is on immediate application rather than theory. Using practical examples and proven frameworks (such as mind maps, the Five Whys, weighted decision matrices, decision trees, and risk analysis) participants will build a toolkit of techniques that can be applied straight away. Ideal for professionals at all levels, this course provides practical strategies to help you think more clearly, solve problems more effectively, and make better decisions every day.

What's included

11 videos1 assignment

11 videosTotal 14 minutes

Creativity: A Learnable Skill1 minute
The Ideal Environment2 minutes
The Questions To Ask First1 minute
Questions To Ask Before Solving a Problem1 minute
Mind Mapping for Creative Problem Solving0 minutes
Mind Map 1 minute
Inovation Transfer1 minute
Asking People1 minute
Using AI for creativity1 minute
Can You Use AI?1 minute
Generating More Ideas2 minutes

1 assignmentTotal 30 minutes

Practising your creativity30 minutes

What's included

10 videos1 assignment

10 videosTotal 14 minutes

Creativity, Decision Making and Problem Solving1 minute
The Real Root Cause1 minute
Question Every Constraint1 minute
When and How to Involve Others in Problem Solving1 minute
Root Cause Analysis2 minutes
Kepner-Tregoe Problem Analysis Explained2 minutes
Comparing Data1 minute
Getting Worse3 minutes
Logic and Intuition1 minute
Review Your Solution1 minute

1 assignmentTotal 30 minutes

Problem Solving Summary Quiz30 minutes

What's included

9 videos5 readings1 assignment

9 videosTotal 13 minutes

Define Clear Criteria Before Making Decisions1 minute
Comparing Options: Weighted Matrix3 minutes
Understand Risk 2 minutes
Better Outcomes Come from Group Decision-Making1 minute
Implementation Before Making a Decision1 minute
Gather More Information Before Deciding1 minute
Decision Trees2 minutes
The Sunk Cost Paradox2 minutes
If it's Close it Doesn't Matter1 minute

5 readingsTotal 50 minutes

Weighted Matrix example10 minutes
Evaluating risk levels10 minutes
Learning from the wisdom of the crowd10 minutes
Decision trees explanation {video}10 minutes
Sunk Cost Fallacy10 minutes

1 assignmentTotal 30 minutes

Your next big decision30 minutes

Earn a career certificate

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Instructor

Chris Croft

Chris Croft Training

16 Courses1,714 learners

Offered by

Chris Croft Training

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.